Terms of Service
These terms are an agreement between you and ScaleFlow ("ScaleFlow", "we", "us"). They apply when you visit our website or buy our website design or CRM and growth services. By using the site or placing an order you agree to them. If you don't agree, don't use the site or order.
1. Our services
ScaleFlow offers: (a) custom website design and build; and (b) a CRM and growth system, which can include lead tracking, online booking, SMS and email messaging, social media posting, review requests and reporting. The plans and prices shown on our website describe what each service includes. We may update plans for new orders at any time.
2. Orders and payment
- Submitting a plan request, call request or contact form is a request, not a binding order. An order exists only when we confirm it in writing (email is fine) and you pay our invoice.
- Setup and one-time fees are due before we start work, unless we agree otherwise in writing.
- Prices are shown in the currency on your invoice. Taxes (such as HST/GST) are extra where they apply.
- Optional extras, such as a custom domain, are priced as shown and may be billed at the registrar's cost. Work outside the agreed scope is quoted and agreed with you before we do it.
- If a payment is late, we may pause work or services until it's paid.
3. Monthly plans and cancellation
CRM and bundle plans bill monthly in advance. They have a minimum term of 3 months. After the minimum term you may cancel at any time by emailing scaleflownowoffical@gmail.com before your next billing date. The plan then ends at the close of the month you've already paid for. We don't pro-rate or refund partial months. Cancelling a plan does not cancel fees already due, including the remaining months of the minimum term.
4. No refunds
All sales are final. Work starts as soon as you pay, so fees are non-refundable once paid. This covers setup fees, website build fees, monthly fees and third-party costs such as domain registration. Our Refund Policy explains this in full, including the narrow exceptions. It forms part of these terms.
5. What we need from you
- Give us accurate information and the content we ask for (text, images, logos, business details) in good time. Delays on your side can delay launch.
- Make sure you own or have permission to use everything you give us. You're responsible for the content of your site and for claims you make on it.
- If we send SMS or email on your behalf, you must have the recipients' consent and follow applicable law, including Canada's Anti-Spam Legislation (CASL) and, where relevant, other countries' rules.
- Domain names are registered with third-party registrars. Keeping the domain renewed and in good standing is your responsibility unless we agree otherwise in writing.
6. Revisions and launch
We'll show you the work and make reasonable revisions within the agreed scope. Large changes, new pages or new features are extra and quoted first. A site is ready to launch once you approve it or stop responding to our requests for feedback for 14 days. After approval, further changes are handled as new work or under the post-launch support described in section 11.
7. Ownership
- Your content. You keep ownership of everything you supply to us.
- Your finished site. When you've paid in full, you own the final design and written content we create for your website.
- Our tools. We keep ownership of our pre-existing and reusable code, components, templates, processes and know-how, including anything we build that isn't specific to your business. You get a non-exclusive licence to use them as part of your site.
- Portfolio. We may show your finished site and describe the project in our portfolio and marketing. Email us if you'd rather we didn't.
8. Drafts and previews
Any mockups, drafts or previews we share are for your review and aren't final. Review them carefully, including all text and facts, before you approve anything. Nothing is launched, and no service starts, until we confirm an order with you.
9. Third-party services
Our services rely on third parties such as hosting, domain registrars, messaging providers, payment processors and providers. Their terms apply to your use of their services. We're not responsible for their outages, changes or fees, though we'll help you work around problems where we reasonably can.
10. Acceptable use
Don't use our services or website to break the law, infringe others' rights, send spam, spread malware, harass people, or publish hateful, deceptive or harmful content. We may decline a project or remove content that does.
11. Support and warranty
For 30 days after a website launches, we'll fix bugs and errors in work we built at no extra charge. This doesn't cover new features, content changes, or problems caused by third parties or by changes you or others make. Apart from that, our services and website are provided "as is" and "as available". We don't promise particular results, such as search rankings, traffic, leads or sales, and we don't promise uninterrupted or error-free operation. These terms don't remove any rights you have under law that can't be excluded.
12. Limits on liability
To the fullest extent the law allows: (a) we're not liable for indirect, incidental, special or consequential losses, or for lost profits, revenue, data or business; and (b) our total liability to you for anything related to our services or these terms is limited to the amount you paid us in the 3 months before the event that caused the claim. You agree to defend and reimburse us for claims arising from content you supply or from your use of our services in breach of these terms. Nothing here limits liability that can't be limited by law.
13. Suspension and termination
We may suspend or end services if you don't pay, break these terms, or use our services unlawfully. You may stop using our services at any time, subject to the minimum term in section 3. Ending the relationship doesn't affect amounts already due or rights that are meant to continue, such as ownership, liability limits and governing law.
14. Governing law
These terms are governed by the laws of the Province of Ontario and the federal laws of Canada that apply there. The courts of Ontario have jurisdiction over disputes, unless a mandatory consumer-protection law gives you the right to bring a claim elsewhere. Before starting a formal dispute, please email us so we can try to resolve it.
15. Changes and contact
We may update these terms. The version that applies to an order is the one in effect when you placed it. For continuing services, changes take effect when posted, and we'll tell you about material changes by email. Continuing to use the services after that means you accept them.
Questions? Email scaleflownowoffical@gmail.com. See also our Privacy Policy and Refund Policy.