Legal
Refund Policy
All sales are final. We do not give refunds once payment has been made.
This policy is part of our Terms of Service. Please read it before you pay for anything.
Why we don't offer refunds
We start work as soon as you pay: planning, design, writing, coding and setting up tools. That time can't be returned. To make sure you know what you're buying, we talk with you first, and we show you the work and make revisions before launch.
What this covers
- Website design and build fees, including the $350 website plan.
- Setup fees for the CRM and bundle plans.
- Monthly fees. We don't refund or pro-rate any part of a month that has been billed, and cancelling doesn't release you from the 3-month minimum term.
- Third-party costs we pay on your behalf, such as domain registration (the optional +$20) and other provider fees.
What you get instead
- Revisions within the agreed scope until the site is ready to launch.
- 30 days of support after launch to fix bugs in work we built.
- The right to cancel a monthly plan after the minimum term, so you never pay for months you don't want.
Narrow exceptions
We'll refund you in these cases only:
- We decline or cancel your project before we've started work. You get back what you paid for work not started.
- You were charged by mistake, for example a duplicate charge or an amount that doesn't match your invoice.
- A refund is required by law that applies to you and can't be waived.
Problems and disputes
If something's wrong, email scaleflownowoffical@gmail.com first. We'll work with you to fix it. If you file a chargeback or payment dispute without contacting us, we may pause your services while it's reviewed, and we'll give your payment provider the records of the work delivered and the agreement you accepted.
Questions
Email scaleflownowoffical@gmail.com. See also our Privacy Policy.